Terms And conditions with Customer Information


  1. Scope
  2. Contract
  3. Withdrawal
  4. Prices and terms of payment
  5. Terms of delivery and shipping
  6. Ownership
  7. Liability for defects (guarantee)
  8. Redemption of promotional vouchers
  9. Applicable law
  10. Code
  11. Alternative dispute resolution

1) Scope

1.1 These General Terms and Conditions (hereinafter “Terms”) of Bruncken & Gebhardt GmbH (hereinafter referred to as “Seller”) apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter “Customer”) has with the Seller with respect to the goods displayed by the Seller in his online shop. This is contrary to the Inclusion of the Customer’s own Terms and conditions, unless otherwise agreed.

1.2 Consumers within the meaning of these Terms and Conditions shall be aware of any natural person who enters into a legal transaction for purposes which are predominantly neither their commercial nor self-employed professional activities can be attributed to it. Entrepreneur within the meaning of these Terms and Conditions is a natural or legal person or a legal entity partnership that, when concluding a legal transaction in Exercise of their commercial or self-employed professional activity Is.

2) Conclusion of Contract

2.1 The information contained in the Seller’s online shop Product descriptions do not constitute binding offers on the part of the seller, but are used to make a binding offer. by the customer.

2.2 The customer may make the offer via the Online shop of the seller provide integrated online order form. In doing so, the customer enters the selected goods in the virtual shopping cart and the electronic ordering process by clicking the final order process and the Buttons, a legally binding contractual offer in relation to the basket of contained goods.

2.3 The Seller may accept the Customer’s offer within five days,

  • by providing the customer with a written order confirmation or transmitted an order confirmation in text form (fax or e-mail), whereby, in so far as the receipt of the order confirmation by the customer is decisive is, or
  • By delivering the Ordered Goods to the customer, where access to the goods is relevant to the Customer, or
  • By asking the Customer to Pay after Placing their Order.

If there are several of the above alternatives, the contract at the time when one of the aforementioned alternatives first. The deadline for acceptance of the offer begins the day after the customer submits the offer, and ends with the expiry of the fifth day, which is limited to the dispatch of the Offer follows. If the seller accepts the customer’s offer within the the above deadline, this shall be deemed to be a rejection of the offer with the result that the customer is no longer bound by his declaration of intent Is.

2.4 If you select the payment method “PayPal Express” payment processing is carried out via the payment service provider PayPal (Europe) S.A. r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (‘PayPal’), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the customer does not have a PayPal account, subject to the Conditions for payments without a PayPal account, available under https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. Selects the customer in the context of the online ordering process “PayPal Express” as a payment method, it issues by clicking the ordering process buttons also a payment order to PayPal. In this case, the Seller already declares acceptance of the customer’s offer at the time when the customer clicks the buttons that complete the ordering process triggers the payment process.

2.5 When submitting an offer on the The seller’s online order form will be used in accordance with the contract concluded by the seller and saved to the customer after dispatch of its order in text form (e.g. e-mail, fax or letter) transmitted. Any further disclosure of the the text of the contract by the seller is not done. If the customer is sending his order a user account in the online shop of the seller, the order data will be displayed on the website of the archived by the seller and can be informed by the customer via the customer’s password-protected user account, specifying the corresponding login data can be accessed free of charge.

2.6 Before binding submission of the order via the online order form of the seller, the customer may Input error due to careful reading of the on-screen information presented. An effective technical tool for better detection of input errors, the magnification function of the browser, which allows the display of the on the screen. The customer can submit his entries in the the electronic ordering process for as long as the usual keyboard and mouse functions until it completes the ordering process. the final button.

2.7 Only the German language is available for the conclusion of the contract.

2.8 Order processing and contact can be found in by e-mail and automated order processing. the Customer must ensure that the information he has received for order processing e-mail address is correct, so that at this address the e-mails sent by the seller can be received. In particular, when using SPAM filters, the customer has ensure that all information issued by the Seller or by the Seller with the Order processing assigned to third parties sent e-mails Can.

3) Right to Cancel

3.1 Consumers are in principle entitled to a right of withdrawal.

3.2 Further information on the right of withdrawal can be obtained from the Seller’s revocation instructions.

4) Prices and Payment Terms

4.1 Insofar as the product description of the seller is otherwise, the specified Prices for total prices that include the statutory value added tax. Any additional delivery and shipping costs will be specific product description.

4.2 In the case of deliveries to countries outside the European Union may incur additional costs in individual cases, which may be incurred by the seller and which are to be borne by the customer. These include, for example, costs for the transfer of funds by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also apply in relation to the transfer of funds if the delivery is not made to a country outside the European Union, however, the customer pays from a country outside the European Union.

4.3 The payment option/will be communicated to the customer in the seller’s online shop.

4.4 If advance payment is agreed by bank transfer, the payment is due immediately after conclusion of the contract, provided that the parties have not agreed on a later due date.

4.5 When paying by means of a payment offered by PayPal, payment method, payment processing is carried out via the Payment service provider PayPal (Europe) S.A. r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (‘PayPal’), under the validity of the PayPal Terms of Use, which can be viewed under https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the customer does not have a PayPal account, subject to the Conditions for payments without a PayPal account, available under https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

4.6 If the payment method “SOFORT” is selected, the Payment processing via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter “SOFORT”). In order to invoice amount via “SOFORT”, the customer must be able to pay via an online banking account unlocked for participation in “SOFORT” WITH a PIN/TAN procedure, and in the payment process, the and confirm the payment order to “SOFORT”. The payment transaction is immediately determined by “SOFORT” and debited the customer’s bank account. For more information for payment method “SOFORT” the customer can be found on the Internet at https://www.klarna.com/sofort/.

5) Delivery and Shipping Conditions

5.1 The delivery of goods takes place by way of dispatch to the delivery address specified by the customer, unless otherwise agreed. In the transaction,transaction is carried out, the order processing of the seller specified.

5.2 In the case of goods delivered by forwarding agent, the delivery is “free of a curb edge”, i.e. up to the delivery address nearest public curb, provided that the from the shipping information in the seller’s online shop. otherwise and unless otherwise agreed.

5.3 If the carrier sends the goods shipped to the seller, as delivery to the customer is not possible the customer bears the costs of the unsuccessful shipment. This applies to if the customer is not able to has been not responsible or if he is temporarily involved in the acceptance of the offered service was prevented, unless the Seller will announce the service to him a reasonable time in advance Had. This also applies in view of the costs of sending out the effective exercise of the customer’s right of withdrawal. For the Return costs shall apply in the event of effective exercise of the right of withdrawal by the customer who is in the Seller’s revocation notice for this purpose. arrangements.

5.4 Self-collection is not possible for logistical reasons.

6) Reservation of title

If the Seller enters into advance payments, he retains his right until the payment of the purchase price due, ownership of the delivered goods.

7) Lack of Defects (Warranty)

7.1 If the purchased item is defective, the provisions of the statutory liability for defects shall apply.

7.2 The customer is requested to provide delivered goods with obvious transport damage to the delivery driver and inform the seller of this. If the customer does not this has no effect on its legal or legal contractual claims for defects.

8) Redeeming promotional Vouchers

8.1 Vouchers issued by the Seller in the context of Promotions with a certain period of validity free of charge and which are not purchased by the customer (hereinafter referred to as “Promotional Vouchers”), can only be found in the online shop of the seller and only within the specified period.

8.2 Individual products may be excluded from the voucher promotion excluded, provided that a corresponding restriction arises from the content of the promotional voucher.

8.3 Promotional vouchers can only be order process. A subsequent clearing is Not possible.

8.4 Only one promotional voucher can be redeemed per order.

8.5 The value of the goods must be at least the amount of the promotional vouchers. Any remaining balance is determined by the seller not refunded.

8.6 If the value of the promotional voucher is sufficient to cover order cannot be placed in place, may be used to settle the difference one of the other payment methods offered by the Seller.

8.7 The balance of a promotional voucher is neither paid out in cash nor interest-bearing.

8.8 The Promotional Voucher will not be refunded if the customer pays the goods in whole or in part with the promotional voucher in the within the scope of its statutory right of withdrawal.

8.9 The promotional voucher is transferable. The Seller may be effective with the respective holder, who promotional voucher in the seller’s online shop. This does not apply if the Seller has knowledge or grossly negligent ignorance the non-eligibility, incapacity for business or the lack of has the right of representation of the respective owner.

9) Applicable law

All legal relationships between the parties are governed by the law of the Federal Republic of Germany to the exclusion of the laws on the international purchase of movable goods. For consumers, this choice of law only to the extent that the protection afforded by mandatory provisions of the law of the State in which the consumer habitually resident.

10) Code of Conduct

– The Seller has submitted to the terms and conditions of participation for the eCommerce initiative “Fairness in Retail”, which can be viewed on the Internet under http://www.fairness-im-handel.de/teilnahmebedingungen/.

11) Alternative dispute resolution

11.1 The European Commission provides an online dispute resolution platform on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a point of contact for out-of-court Settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

11.2 The Seller is required to participate in a Dispute settlement proceedings before a consumer arbitration body. committed still ready.